Refunds

If we fail you

If a guaranteed reminder is missed because Sureday did not run the ladder as promised, you get a full refund of your current billing period, a $50 credit, and a personal apology call from the founder. Our append-only delivery record decides what happened — the same record we'd show a court. You don't need to argue with support; the log speaks.

If you simply change your mind

• First subscription payment: full refund within 14 days of the charge, no questions asked. Email us.
• Renewals: cancel any time in the app (Billing → Manage subscription) — you keep the plan until the period ends. If a renewal charged you and you meant to cancel, tell us within 7 days and we'll refund it.
• Guaranteed Reminder ($15 one-time): refundable in full until its alert ladder has started; once we've begun escalating that date, it's been used.

How to ask

Email support@sureday.us from your account email. Refunds go back to the original payment method via Stripe, usually within 5–10 business days. Nothing in this policy limits rights your local law gives you.